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Articles - Peter Fedarb

Peter Fedarb, Solutions Architect, Enghouse Interactive

Connect with Peter on LinkedIn

Urgent contact concept with red speech bubble with stopwatch and booster

How to Prioritize Urgent Queries

8x8 5 Ways Conversational AI Support Automation Box

Editor's Pick

Thumbnail What It Takes to Get Training Right in the Contact Centre

What It Takes to Get Training Right in the Contact Centre

Thumbnail The 5-Star Customer Service Skills Your Team Really Need

The 5-Star Customer Service Skills Your Team Really Need

Thumbnail Train New Agents in Just 30 Days

Train New Agents in Just 30 Days

Thumbnail Live Chat Quality – 7 Training Exercises to Improve It

Live Chat Quality – 7 Training Exercises to Improve It

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