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Articles - Philip Stubbs

Philip Stubbs, Partner. Atlantic Insight

Connect with Philip on LinkedIn

Forecasting and scheduling on digital channels featured image

Recorded Webinar: Forecasting and Scheduling on Digital Channels

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What Is Causing Your Service Levels to Fail?

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Forecasting Contact Volumes Based on Sales Predictions

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Editor's Pick

Thumbnail What It Takes to Get Training Right in the Contact Centre

What It Takes to Get Training Right in the Contact Centre

Thumbnail The 5-Star Customer Service Skills Your Team Really Need

The 5-Star Customer Service Skills Your Team Really Need

Thumbnail Train New Agents in Just 30 Days

Train New Agents in Just 30 Days

Thumbnail Live Chat Quality – 7 Training Exercises to Improve It

Live Chat Quality – 7 Training Exercises to Improve It

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