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Articles - Poly

Discover and explore our Poly content collection, including articles, blogs, news stories, case studies, resources and more.

2021 CCH Survey Results Headsets Chapter

Contact Centre Headsets: Survey Results

Barriers to Your Dream Contact Centre

Barriers to Your Dream Contact Centre

Contact Centre Initiatives

Trends in Contact Centre Initiatives

Contact Centre Perception

Changing Business Perceptions of the Contact Centre

Important Contact Centre metrics

The Most Important Contact Centre Metrics

2021 survey report

2021 Survey Report: What Contact Centres Are Doing Right Now

2021 Survey Results Contact Centre Multichannel Mix

Multichannel Contact Centres: Voice Remains the Channel of Choice

Survey 2021 Contact Centre Technology

Contact Centre Technology Trends

2017 survey report

White Paper (2017 Edition): What Contact Centres Are Doing Right Now

An image of a clock and a calendar representing shift patterns

Contact Centre Shift Patterns: The Latest Findings

2021 CCH Survey Results Knowledge Base Challenges

Survey Results: Knowledge Base Challenges

Two people jumping with a chess board representing important skills

Survey Results: The Most Important Customer Service Skills

An illustrated drawing of a lightbulb and icons for creative thinking

19 Intelligent Ideas to Improve Employee Experience

A person in a wheelchair working on a laptop from home

79% of UK Contact Centre Advisors Want Hybrid Working

A picture of a headset next to a keyboard and mouse

Poly Headset Commended by Frost & Sullivan

An illustration of a laptop with lines connecting to employees

Building an Engaged Virtual Workforce

How to Raise the Profile of Your Contact Centre

A picture of someone looking at colour swatches on a desk

Poly’s Experience Centers

A picture of a staff zoom meeting

Poly’s Voice-Activated Zoom Rooms with Alexa

Poly Secures Awards for Speakerphones and Video Bar

A picture of a great to bad checklist

18 Characteristics of Great Customer Service

A picture using paper planes to demonstrate efficiency

28 Brilliant Hacks to Improve Contact Centre Efficiency

A picture of a party cone full of confetti

Poly Expand Their Savi 7300 Office Series of Wireless Headsets

A photo of someone walking through a futuristic entrance

The Workplace Experience Post-COVID

Zoom Agent Productivity Customer Engagement Box

Editor's Pick

Thumbnail The Best Ways to Track Absence in the Contact Centre

The Best Ways to Track Absence in the Contact Centre

Thumbnail Contact Centre Predictions for 2025

Contact Centre Predictions for 2025

Thumbnail 10 Christmas Office Games to Motivate Your Team

10 Christmas Office Games to Motivate Your Team

Thumbnail Stop Doing These Stupid Things to Your Customers

Stop Doing These Stupid Things to Your Customers

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Hot Topics : CX - CCaaS - AI - Analytics - WFM

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