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Articles - Puzzel

Discover and explore our Puzzel content collection, including articles, blogs, news stories, case studies, resources and more.

CCaaS Concept

Puzzel CCO Lindum on Maximizing CCaaS Investments

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Elevate AI: Unlocking the Future of Customer Experience 2024 (Event Highlights)

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Navigating the Shift to Cloud Contact Centres – An Expert’s Perspective

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What Not to Miss at Call & Contact Centre Expo 2024

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Enhance FCR With Smart Routing

The Superhuman Touch – How to Blend Agents and AI for Maximum Impact

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Puzzel CX Solutions Deliver 278% ROI

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Puzzel Acquires Capturi to Boost AI-Powered CX

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How AI Chatbots Reduce Resolution Times and Enhance CX

AI technology

Puzzel to Acquire SupWiz for Enhanced AI Solutions

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How to Choose the Right Workforce Management Solution for Your Business

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Case Study: ESS Group Centralises Customer Support With Puzzel

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Leveraging Cloud Technology for Enhanced CX in Financial Services

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Making the Most of AI and Chatbots to Elevate CX

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Puzzel Introduce Their New Brand

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Case Study: Sutton Council Delivers on Their Promise of Effortless CX

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Case Study: Lifeplus Boosts CSAT to 94.8%

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Case Study: Royal Borough of Kingston Council Revolutionizes Citizen Experience

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What Not to Miss at Call & Contact Centre Expo 2023

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The Top 20 Webinars

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What to Look for When Buying an ACD System

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18 Tried and Tested Ways to Improve the Customer Experience

15 Essential Strategies to Reduce Staff Turnover