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Articles - QStory

Discover and explore our QStory content collection, including articles, blogs, news stories, case studies, resources and more.

Person on laptop at night as they can't sleep

What Keeps Contact Centre Leaders Awake at Night?

Learning concept with person at laptop with learning icons

How AI Will Increase Training Needs for Colleagues

Weighing scales on pink background - balance concept

How to Balance the Cost to Serve With Agent Wellbeing

Robotic Hand Using Laptop With Pink Piggybank On Keypad

How Technology Is Changing the Financial Services Industry

Transform and success concept with a crumpled paper transforming into a boat then a swan and a flying bird.

How to Transform the Colleague Experience

Concept of teamwork organization

QStory and NatWest Improve Customer and Colleague Experience

AI in palm of hand concept

AI in the Palm of Your Hand

Choice concept with hand pointing to target

Is It Possible to Transform a Contact Centre Into an Employer of Choice?

Person sitting in office in front of laptop and rejoicing in success

Reducing Colleague Attrition

Time concept with person holding fading clock

How to Know What Happened Yesterday – and Why

person drawing growth graph

QStory Recognized in UKII Intelligence Report

Superagent concept with silhouette of person in cape on mountain

What’s the Secret to Developing Contact Centre Super-Agents?

Lights heading in a direction - solution concept

Is There Such as Thing as a Technology ‘Silver Bullet’?

Hands catching a clock with numbers detached in the air - freeing time concept

How to Free Up Your Real-Time Teams by 90%

Happy team putting their fist on top of each other and laughing

3 Proven Ways to Cheer Up Your Team

Happy agents celebrating in a call centre

Boost Engagement and Wellbeing Whilst Improving Productivity

Red piggy bank and classic alarm clock - time banked concept

How to Automatically Manage TOIL and Time Owed Balances

Checked icon, Time and date symbol on three desk calendar covers standing isolated on blue background - scheduling concept

How to Book Staff Coaching Without Impacting the Customer

Ways Technology Helps Exceed Service Level Targets on paper

7 Ways Technology Can Help Exceed Service Level Targets

Golden pocket watch in hand close up.

How to Utilize Pockets of Time Without Risking Service Levels

2024 Contact Centre Predictions

Expert Predictions: What Will 2024 Bring for Contact Centres?

Reducing and cutting cost concept with scissors with the word cost

How to Reduce the Cost to Serve by Removing Manual Tasks

Workforce Management Trends on colorful paper note with calculator and pen on red background.

Emerging WFM Trends to Look Out For

Person holding lightbulb with cogs and graph - technology idea concept

10 Ways Technology Can Simplify the Contact Centre

CallMiner Conversational Intelligence Empower Enterprise Box

Editor's Pick

Thumbnail The Best Ways to Track Absence in the Contact Centre

The Best Ways to Track Absence in the Contact Centre

Thumbnail Contact Centre Predictions for 2025

Contact Centre Predictions for 2025

Thumbnail 10 Christmas Office Games to Motivate Your Team

10 Christmas Office Games to Motivate Your Team

Thumbnail Stop Doing These Stupid Things to Your Customers

Stop Doing These Stupid Things to Your Customers

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Hot Topics : CX - CCaaS - AI - Analytics - WFM

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