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Articles - Raj Shankar

Raj Shankar, Global Senior Vice President, Product Management at Calabrio

Robot use AI tools

Evaluating AI Options for Workforce Engagement Management

Next-Gen WFM: What Is Coming Down the Line?

Centrical AI Copilot Gamification Box

Editor's Pick

Thumbnail What It Takes to Get Training Right in the Contact Centre

What It Takes to Get Training Right in the Contact Centre

Thumbnail The 5-Star Customer Service Skills Your Team Really Need

The 5-Star Customer Service Skills Your Team Really Need

Thumbnail Train New Agents in Just 30 Days

Train New Agents in Just 30 Days

Thumbnail Live Chat Quality – 7 Training Exercises to Improve It

Live Chat Quality – 7 Training Exercises to Improve It

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