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Articles - Retention

Explore our range of resources on retention strategies in contact centres, to develop loyalty and long-term satisfaction.

10 Ideas to Keep a Happy and Healthy Workforce

58 Ways to Change Your Contact Centre

How to Coach Agents for Attitude

How to Motivate Employees for Less Than £50 Per Week

Top Customer Service Strategies – No. 3 Recognise the Importance of Customer Loyalty

Five tips to improve customer retention

Sixteen initiatives to ensure your staff enjoy coming to work

Top Customer Service Strategies – No. 2 Happy Staff = Happy Customers

Top Customer Service Strategies – No.1 Recruit and Train the Right People

Strategies for developing and retaining talent in the contact centre

C is for Customer

Turnover or Turnaround? Ten Tips to Help Retain your Staff

The best way to conduct an exit interview

Ten Tips to Improve Customer Retention

The Top Ten Call Centre Solutions

How to Attract and Keep Generation Y Employees in Call Centres

How to Write a Successful Recruitment Strategy

How to Recruit the Right Call Centre Agent

The “Hard Times” customer retention guide

tug of war

Hot tips to improve staff retention

Top Tips for Customer Retention

training at the gym

Answers: Incentivised Training to Promote Retention?

Is it Time to Invest in Your People?

Tackling staff turnover: what the experts recommend