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Articles - Richard Bassett

Richard Bassett, VP Digital & Analytics, NICE International

The Superhuman Touch – How to Blend Agents and AI for Maximum Impact

Treating venerable customers fairly webinar featured image

Webinar Recording: Treating Vulnerable Customers Fairly

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Editor's Pick

Thumbnail What It Takes to Get Training Right in the Contact Centre

What It Takes to Get Training Right in the Contact Centre

Thumbnail The 5-Star Customer Service Skills Your Team Really Need

The 5-Star Customer Service Skills Your Team Really Need

Thumbnail Train New Agents in Just 30 Days

Train New Agents in Just 30 Days

Thumbnail Live Chat Quality – 7 Training Exercises to Improve It

Live Chat Quality – 7 Training Exercises to Improve It

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