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Articles - Richard Gregory

Richard Gregory is a Senior Sales Executive at Odigo UK with nearly 30 years of experience in enterprise voice and contact centre technology.

Connect with Richard on LinkedIn

AI concept with person and robot

AI Readiness: Lessons From the CCMA Tech Summit

Routing concept with icons and map points and path

Enhance FCR With Smart Routing

The Superhuman Touch – How to Blend Agents and AI for Maximum Impact

Blurred contact centre employees at desks

Need to Reduce Call Transfers? Try These Approaches

Key questions to ask when buying a chatbot

Key Questions to Ask When Buying a Chatbot

Knowledge management systems or KMS illustration representing systematic process of advice, insights, information, practice, process, improvement, people and technology.

How to Keep Your Knowledge Base Up to Scratch

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Editor's Pick

Thumbnail The Best Ways to Track Absence in the Contact Centre

The Best Ways to Track Absence in the Contact Centre

Thumbnail Contact Centre Predictions for 2025

Contact Centre Predictions for 2025

Thumbnail 10 Christmas Office Games to Motivate Your Team

10 Christmas Office Games to Motivate Your Team

Thumbnail Stop Doing These Stupid Things to Your Customers

Stop Doing These Stupid Things to Your Customers

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Hot Topics : CX - CCaaS - AI - Analytics - WFM

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