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Articles - RingCentral

Discover and explore our RingCentral content collection, including articles, blogs, news stories, case studies, resources and more.

Dog and human sharing empathetic connection

26 Great Techniques for Showing Real Empathy in Customer Service

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Case Study: Zain Jordan Improves Customer Service

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Using Conversational AI For Smart Routing

Smartphone with yellow light bulbs from above

23 New Ideas for Customer Service Over the Phone

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A Guide to Using Automated Answering Systems

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How to Reach Customers With Virtual Call Centres

Closeup pharmacist hand holding medicine box in pharmacy drugstore.

Case Study: Pharmacy2U Provides Cost-Effective Customer Support

Cozy street with tables of cafe in Paris

Case Study: Côte Is Delivering Exquisite Customer Service

Theatre concept with the white plastic masks on gold fabric

Case Study: Marlowe Theatre Provide Outstanding Service

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The Future of Call Centres

A laptop on a pink background with business icons above it

Case Study: Citation Is Making All the Difference

Drawings of different media icons above a persons hand

Staff Training for Omnichannel Support

Panoramic view of a row of electricity pylons in the countryside with dozens of other pylons in the distance.

Case Study: Valda Energy’s Efficient Customer Service

A picture of a chain with a glowing link

RingCentral and NICE Expand and Extend Partnership

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Case Study: Littlefish Achieves 95% Satisfaction Rate

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RingCentral Wins Overall Video Conferencing Solution of the Year

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Team Building and Employee Satisfaction

An illustration of a group video chat

Enhancements to RingCentral Rooms Announced

A person on a laptop having a virtual meeting with four other people

What Are the Best Video Chat Apps?

A picture of two people and an office chair showing staff rotation

Call Centre Trends: Staff Retention

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Call Centre Trends: Sales and Marketing

A picture of a sad face being added to a lightbulb that equals a happy face

10 Ways to Motivate Your Agents

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Delivering Exceptional Customer Experience

A picture of omnichannel icons

What Is Omnichannel?