Translate

Articles - RingCentral

Discover and explore our RingCentral content collection, including articles, blogs, news stories, case studies, resources and more.

A picture of a call centre agent

What Is a Cold Call?

A picture of a magnifying glass zoom in on individual

Customer Segmentation

A picture of a an agent shouting ideas through a megaphone

Customer Engagement Strategy

A picture of a smiling agent

Proactive Customer Service

A picture of a laptop and part of a book with knowledge icons

A picture of a woman using voice recognition on her mobile phone

Voice Recognition

A picture of a video conference call

RingCentral Expands the Capabilities of Its Video Solution

What Is IVR (Interactive Voice Response)?

A picture of a call centre operator assisting a client

An Introduction to First Contact Resolution

A picture of a smiling agent wearing a headset and speaking to a customer

A Guide to the Role of a Contact Centre Agent

A photo of a bunch of cables

What Is an Auto Dialler?

Image of Network and UTP cables

What is Automatic Call Distribution (ACD)?

A picture of someone with their arms open and birds flying

Build Agent Confidence With Good Training Practices

A picture of a customer experience infographic

Turbocharging Customer Experience in the Contact Centre

A picture of a mobile phone with live chat speech bubble icons

An Introduction to Webchat: Examples, Benefits and Uses

A photo of someone presenting analytics findings

A Checklist for Implementing… Speech Analytics

row of colourful wired phones

18 Simple Ideas to Reduce Your Abandon Rate

A picture of an ecommerce chatbot

A Guide to Using an eCommerce Chatbot

A picture of a virtual contact centre

How to Set Up a Virtual Contact Centre: A Starter Kit

A photo of happy and unhappy dice

20 Great Ways to Drive Down Customer Complaints

A picture of a chatbot waving

How to Build a Chatbot: The Definitive Guide

A picture of someone rocketing up the stairs

How to Increase Productivity: What to Watch Out For

A picture of a remote worker sat at desk

What Is Hybrid Working?

A photo of someone working at their laptop

The Ultimate Guide to Remote and Hybrid Work Etiquette