Translate

Menu

Home
Articles + Articles
Technology + Technology
- Tech
- WFM
- AI
- Analytics
- CCaaS
- Knowledge Management
- Voice of Customer
Webinars + Webinars
- Webinars
- Recorded Webinars
Insights + Insights
Resources + Resources
Tools + Tools
Events + Events
Advertise + Advertise

Articles - Risa Eldridge

Risa Eldridge is Conversational Intelligence Product Leader at CallMiner

Connect with Risa on LinkedIn

Speed up ACW Video Cover

Video: 3 Simple Ways to Speed Up After-Call Work

People management concept with people icons on blocks

Drive Success! 40 Tips to Boost Team Performance

A person raising hand up on sunset sky at beach

Video: Inspire Agents to Improve Their Performance

An analytics dashboard with charts, metrics and KPI to analyze performance

Video: Agent Performance Tracking and the Best Metrics

How to properly assess agent performance webinar featured image

Webinar Recording: How to Properly Assess Agent Performance

MiaRec AI to Reduce Contact Center Costs box

Editor's Pick

Thumbnail What It Takes to Get Training Right in the Contact Centre

What It Takes to Get Training Right in the Contact Centre

Thumbnail The 5-Star Customer Service Skills Your Team Really Need

The 5-Star Customer Service Skills Your Team Really Need

Thumbnail Train New Agents in Just 30 Days

Train New Agents in Just 30 Days

Thumbnail Live Chat Quality – 7 Training Exercises to Improve It

Live Chat Quality – 7 Training Exercises to Improve It

Centrical AI Copilot Gamification Box

Latest Resources

Webinar Replay: Creating Outstanding Customer Interactions

Webinar Replay: Creating Outstanding Customer Interactions

Report: Cybersecurity in the Contact Centre

Report: Cybersecurity in the Contact Centre

Jabra Evolve Cash Back Box

Upcoming Events

thumbnail advert promoting event Elevate AI: Unlock the Future of CX

Elevate AI: Unlock the Future of CX

thumbnail advert promoting event Unpacking Pioneer: AI Insights and the Future of Customer Support

Unpacking Pioneer: AI Insights and the Future of Customer Support

Calabrio Workforce Performance Demo Box

image for news story

Understanding Communication Styles: A Guide for Customer Service Agents

image for news story

Active Listening in Customer Service: 6 Ways to Implement It

Enghouse Opus Whitepaper Box

Featured Articles

Thumbnail 15 Examples of Probing Questions for Customer Service

15 Examples of Probing Questions for Customer Service

Thumbnail How to Calculate the Number of Agents Required in a Contact Centre

How to Calculate the Number of Agents Required in a Contact Centre

Thumbnail How to Calculate Contact Centre Service Level

How to Calculate Contact Centre Service Level

Thumbnail 20 Sneaky Tricks That Call Centre Agents Use to Avoid Calls

20 Sneaky Tricks That Call Centre Agents Use to Avoid Calls

babelforce Handle Complex Enquiries eBook Box

Popular Pages

Thumbnail The Top 25 Positive Words and Phrases for Customer Service

The Top 25 Positive Words and Phrases for Customer Service

Thumbnail The Top 50 Words to Describe Yourself on Your CV in 2024

The Top 50 Words to Describe Yourself on Your CV in 2024

Thumbnail Contact Centre Dashboard Excel Template – FREE Download

Contact Centre Dashboard Excel Template – FREE Download

Thumbnail The Phonetic Alphabet and How it Improves Customer Service

The Phonetic Alphabet and How it Improves Customer Service

Call Centre Helper is an Award Winning Magazine for Contact Centers, Customer Service, BPO and CX.
Hot Topics : CX - CCaaS - AI - Analytics - WFM

© Call Centre Helper^® 2024 | Terms | Cookies | Privacy | Contact | Advertise