Articles - Rob Clarke

Rob Clarke is a Co-Founding Partner of Elev-8 Performance.

In addition to consulting and delivering behavioural change programmes to Elev-8’s clients, he leads on building and delivering a wider growth strategy, including marketing.

Backing up his learning credentials is an extensive cross-functional knowledge built over 20+ years in a variety of leadership, learning, strategic, and operational roles. He’s also led contact centres, sales teams and field teams, and is a chair judge of various awards.

Connect with Rob on LinkedIn

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Our Top Stories of 2024
21 Signs You Need to Better Support Your Contact Centre Teams
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Our Top Consultant Contributors of 2024
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Creative Ways to Improve Attendance at Work
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Stop Doing These Stupid Things to Your Customers
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18 Bad Habits That Kill CX
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Get Sickness Under Control – 21 Management Tips
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Need to Reduce Absence in Your Contact Centre? Here’s How!
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Video: Using the 3 Strike Rule in the Contact Centre
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How to Turn a Bad Agent Into a Good Agent
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Expert Strategies to Improve Customer Happiness
Compass and wooden tag written with CHANGE on grey background.
How to Manage Big Changes Well in the Contact Centre
How Can CX Improve the Contact Centre?
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An Introduction to… Total Experience (TX)
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25 Ways to Proactively Spot Your Customers’ Pain Points
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35 Surefire Ways to Demotivate Your Best Agents
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