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Articles - Rob Wilkinson

Rob Wilkinson is a Customer Obsessed Contact Centre Expert, SaaS Geek. and CX & EX Champion.

Connect with Rob on LinkedIn

The Top 10 most respected Call Centre People – 2009

CallMiner Conversational Intelligence Empower Enterprise Box

Editor's Pick

Thumbnail The Best Ways to Deal With Last-Minute Time-Off Requests

The Best Ways to Deal With Last-Minute Time-Off Requests

Thumbnail What It Takes to Get Training Right in the Contact Centre

What It Takes to Get Training Right in the Contact Centre

Thumbnail The 5-Star Customer Service Skills Your Team Really Need

The 5-Star Customer Service Skills Your Team Really Need

Thumbnail Train New Agents in Just 30 Days

Train New Agents in Just 30 Days

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Hot Topics : CX - CCaaS - AI - Analytics - WFM

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