Translate
Menu
Home
Articles +
Articles
Hints and Tips
Customer Experience
Service Strategy
Management
Skills
WFM
Quality
Technology +
Technology
Tech
WFM
AI
Analytics
CCaaS
Knowledge Management
Voice of Customer
Webinars +
Webinars
Webinars
Recorded Webinars
Insights +
Insights
Blogs
Latest News
Events
Case Studies
Videos
LinkedIn Community
Resources +
Resources
Reports
Research
Erlang Calculator
Directory
Recorded Webinars
Newsletter
Tools +
Tools
Erlang Calculator
Forecasting
Excel Calculator
Cheat Sheets
Call Monitoring Form
Jargon
Events +
Events
Events
Webinars
Recorded Webinars
Videos
Advertise +
Advertise
Advertise
Media Pack
About Us
Articles - Roy Atkinson
Roy Atkinson, CEO and Principal Advisor at Clifton Butterfield LLC.
Connect with Roy on LinkedIn
RECENT
POPULAR
Finding the Ideal Opening Hours for Your Contact Centre
How to Manage Big Changes Well in the Contact Centre
How to Keep on Top of Training in a Short-Staffed Contact Centre
The 10 Pillars of EX (Employee Experience)
12 Reasons You Shouldn’t Skip Training in a Short-Staffed Call Centre
Editor's Pick
10 Christmas Office Games to Motivate Your Team
Stop Doing These Stupid Things to Your Customers
Attract Gen Z Into Your Contact Centre
The Best Ways to Deal With Last-Minute Time-Off Requests
Latest Resources
White Paper: Building a Conversation Intelligence Centre of Excellence
Report: Inner Circle Guide to Customer Interaction Analytics
Upcoming Events
CX Trends in 2025 and Beyond – Webinar
The 2025 CX Playbook: Strategies Contact Centres Can’t Ignore – Webinar
Latest Blogs
AI Readiness: Lessons From the CCMA Tech Summit
Sales Contact Centres: How AI Insights Can Help You Boost Revenue
Featured Articles
15 Examples of Probing Questions for Customer Service
How to Calculate the Number of Agents Required in a Contact Centre
How to Calculate Contact Centre Service Level
20 Sneaky Tricks That Call Centre Agents Use to Avoid Calls
Popular Pages
The Top 25 Positive Words and Phrases for Customer Service
The Top 50 Words to Describe Yourself on Your CV in 2024
Contact Centre Dashboard Excel Template – FREE Download
The Phonetic Alphabet and How it Improves Customer Service
