Translate
Menu
Home
Articles +
Articles
Hints and Tips
Customer Experience
Service Strategy
Management
Skills
WFM
Quality
Technology +
Technology
Tech
WFM
AI
Analytics
CCaaS
Knowledge Management
Voice of Customer
Webinars +
Webinars
Webinars
Recorded Webinars
Insights +
Insights
Blogs
Latest News
Events
Case Studies
Videos
LinkedIn Community
Resources +
Resources
Reports
Research
Erlang Calculator
Directory
Recorded Webinars
Newsletter
Tools +
Tools
Erlang Calculator
Forecasting
Excel Calculator
Cheat Sheets
Call Monitoring Form
Jargon
Events +
Events
Events
Webinars
Recorded Webinars
Videos
Advertise +
Advertise
Advertise
Media Pack
About Us
Articles - Roy Atkinson
Roy Atkinson, CEO and Principal Advisor at Clifton Butterfield LLC.
Connect with Roy on LinkedIn
RECENT
POPULAR
Finding the Ideal Opening Hours for Your Contact Centre
How to Manage Big Changes Well in the Contact Centre
How to Keep on Top of Training in a Short-Staffed Contact Centre
The 10 Pillars of EX (Employee Experience)
12 Reasons You Shouldn’t Skip Training in a Short-Staffed Call Centre
Editor's Pick
What It Takes to Get Training Right in the Contact Centre
The 5-Star Customer Service Skills Your Team Really Need
Train New Agents in Just 30 Days
Live Chat Quality – 7 Training Exercises to Improve It
Latest Resources
Webinar Replay: Creating Outstanding Customer Interactions
Report: Cybersecurity in the Contact Centre
Upcoming Events
Elevate AI: Unlock the Future of CX
Unpacking Pioneer: AI Insights and the Future of Customer Support
Latest Blogs
Understanding Communication Styles: A Guide for Customer Service Agents
Active Listening in Customer Service: 6 Ways to Implement It
Featured Articles
15 Examples of Probing Questions for Customer Service
How to Calculate the Number of Agents Required in a Contact Centre
How to Calculate Contact Centre Service Level
20 Sneaky Tricks That Call Centre Agents Use to Avoid Calls
Popular Pages
The Top 25 Positive Words and Phrases for Customer Service
The Top 50 Words to Describe Yourself on Your CV in 2024
Contact Centre Dashboard Excel Template – FREE Download
The Phonetic Alphabet and How it Improves Customer Service