Articles - Sabio

Discover and explore our Sabio content collection, including articles, blogs, news stories, case studies, resources and more.

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2025 Spring Customer Strategy & Planning Conference
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WFM and AI: How AI Will Transform Workforce Planning in the Future
Partnership and acquisition concept with arrow merging and people shaking hands
Nextview Consulting Acquires Sabio Group’s Salesforce Practice
Three hands assemble gears into a puzzle in a single whole against the backdrop of the sunset
Sabio, Avaya and Transcom Unveil AI Translation for Contact Centres
Next-Gen WFM: What Is Coming Down the Line?
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Employee Rights Bill: Impact on Workforce Planning in Contact Centres
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2024 Survey Report: What Contact Centres Are Doing Right Now
digital hands shaking
Insurance Leader Partners with Sabio for Digital Transformation
2 business people shaking hands
Sabio Announces Partnership With Septeo
Workforce Management concept
7 Key Signs Your WFM Solution Is Delivering Results
2 business men shaking hands
Topdanmark Partners With Sabio for Workforce Upgrade
Hand holding phone with ChatGPT words around it
Is ChatGPT Really Suitable for Contact Centres Right Now?
AI Concept
Overcoming the AI Adoption Chasm
Trophy on a podium
Finalists Announced for the ECCCSAs 2024
Riding a wave
Are You Prepared to Ride the Waves of New Age CX?
DORA Act graphic
DORA’s Knocking: Will Financial Services Organisations Weather the Storm?
Survey chapter - technology, metrics, channels and more 2023
Latest Trends in Technology, Metrics, and Channel Choice
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Leeds Building Society Modernises its Contact Centre with Sabio
Wellbeing and DE&I Questions Cover from General Section of 2023 Survey
Industry Stepping Up With Wellbeing and DE&I Strategies
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Case Study: ESP Group Transforms CX With Sabio
Champion golden trophy for winner
2024 UK National Contact Centre Award Winners Announced
Solar panels and wind power generation equipment
Sabio Secures Vattenfall Deal for Cloud Contact Centre Overhaul
CX concept with phone and reviews
Pluxee Successfully Transforms CX
Artificial intelligence concept with head shape with AI and chat bubbles
How Generative AI is Changing Customer Service

Latest Reports

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Survey Report: What Contact Centres Are Doing Right Now (2024 Edition)
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Survey Report: What Contact Centres Are Doing Right Now (2023 Edition)
 
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