Articles - Sabio

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Sharing Best Practice from the UK Customer Contact Centre Awards
The Best KPIs to Use in Your Call Centre
21 Practical Techniques to Boost Customer Satisfaction in Six Weeks
12 Ideas Taken from HomeServe’s Contact Centre
21 Smart Ways to Improve Webchat
Is There a Link Between Customer Experience and Profitability?
What’s Next With… Contact Centre Metrics?
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Data Protection Act, GDPR, Consumer Duty, and Call Recording Laws in the UK
11 Tips to Create and Maintain Loyal Customers
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9 Mistakes to Avoid… Contact Centre Reporting
10 Contact Centre Technology Predictions for 2017
13 Mistakes to Avoid… Multichannel
22 Ways Technology Can…. Exceed Customer Expectations
How WhatsApp is Set to Take Customer Service Messaging Mainstream
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How to Get Buy-In for… Workforce Management (WFM) Software
Recorded Webinar: 10 Ways to Exceed Your Customers’ Expectations
How Will Artificial Intelligence Change the Contact Centre Industry?
50% of Contact Centres Multi-Skill “Nearly All” of Their Agents
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Worst Mistakes to Avoid… Mapping the Customer Journey
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25 Ways Technology Can … Increase Agent Productivity
How Do I… Reduce Call Queuing Time?
What’s Next With… Forecasting Technology?
10 Common Mistakes to Avoid With Your Agent Desktop
How Do I… Make Webchat the Channel of Choice?

Latest Reports

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Survey Report: What Contact Centres Are Doing Right Now (2023 Edition)
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Flyer: Wellbeing Starts with Your Workplace
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Flyer: Placing Interaction Analytics at the Heart of CX Improvement
 
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