Translate
Menu
Home
Articles +
Articles
Hints and Tips
Customer Experience
Service Strategy
Management
Skills
WFM
Quality
Technology +
Technology
Tech
WFM
AI
Analytics
CCaaS
Knowledge Management
Voice of Customer
Insights +
Insights
Blogs
Latest News
Events
Case Studies
Videos
LinkedIn Community
Resources +
Resources
Reports
Research
Erlang Calculator
Directory
Recorded Webinars
Newsletter
Tools +
Tools
Erlang Calculator
Forecasting
Excel Calculator
Cheat Sheets
Call Monitoring Form
Jargon
Events +
Events
Events
Webinars
Recorded Webinars
Videos
Advertise +
Advertise
Advertise
Media Pack
About Us
Articles - Sarah Aldridge
Sarah Aldridge, Delivery Consultant, Odigo eXperience Services
RECENT
POPULAR
What Tech Should You Buy Next? Here’s How to Choose
Editor's Pick
18 Bad Habits That Kill CX
The Evolution of the Contact Centre
Get Sickness Under Control – 21 Management Tips
Open Questions to Use in Customer Service
Latest Resources
Report: Improving Customer Service with AI
2024 UK Contact Centre KPI Benchmarking Insights Report
Upcoming Events
Contact Center Performance Summit
Women in CX UnConference 2024
Latest Blogs
Workforce Impact and the Future of AI in Financial Services
How to Make the Most of Call Centre Outsourcing
Featured Articles
The Top 10 Acknowledgement Statements for Customer Service
Empathy Statements for Customer Service With Examples
The Top 25 Positive Words and Phrases for Customer Service
The Top 50 Words to Describe Yourself on Your CV in 2024
Popular Pages
The Top 25 Positive Words and Phrases for Customer Service
The Top 50 Words to Describe Yourself on Your CV in 2024
Contact Centre Dashboard Excel Template – FREE Download
The Phonetic Alphabet and How it Improves Customer Service
