Articles - Scorebuddy

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10 Humble Call Centre Metrics You Can’t Ignore
A third of callers too impatient to wait more than 1 minute
A Third of Callers Too Impatient to Wait More Than 1 Minute
Jump pitfalls and achieve success
10 Mistakes to Avoid in Call Centre Training
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Contact Centres Struggle With Planning Digital Channels
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2023 Survey Report: What Contact Centres Are Doing Right Now
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Introducing Scorebuddy Quality Assurance Coaching
An Introduction to… Quality Management Technology
Only a Quarter of Contact Centres Have an AI Strategy in Place
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Scorebuddy Announces the Launch of Scorebuddy Coaching
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How Integrated Call Centre Coaching Boosts Agent Engagement
Illustration of hands holding phone with faces on them - positive, neutral, negative
An Introduction to… Post-Call Surveys
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Call Centre Outsourcing Costs and Benefits
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G2 Report: Scorebuddy a Leader for Contact Center Quality Assurance
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Gamification: 7 Simple Tips to Boost Agent Engagement
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The 8 Best Ways to Use Sentiment Analysis
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Why QA Is the Call Centre C-Suite’s Secret Weapon
Person checking script
An Introduction to Call Scripting
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Enhance Agent Training With the Assistance of AI
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How to Ensure Call Centre PCI Compliance
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Interaction Analytics in Contact Centres – An Executive Briefing
A key unlocking data
Unlocking the Strategic Value of QA Data With Scorebuddy BI
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How Customer Obsession Drives Sales
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Scorebuddy Announces the Launch of Scorebuddy BI
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How to Unlock the Full Power of Call Centre Analytics

Latest Reports

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Survey Report: What Contact Centres Are Doing Right Now (2024 Edition)
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White Paper: Counting the Cost of CX for Financial Services Contact Centers
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White Paper: The Next Generation of Retail CX
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eBook: 9 Practical Ways to Use Generative AI for Contact Centers
 
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