Articles - Scorebuddy

Discover and explore our Scorebuddy content collection, including articles, blogs, news stories, case studies, resources and more.

Previous
Next
RECENT
POPULAR
Chalk loudspeaker and inscription scorecard on black chalkboard
What Is a Call Centre Scorecard?
What We Heard at Call & Contact Centre Expo 2022
Compliance on dartboard
How to Keep Your Call Centre Compliant When Working Remotely
Bad service concept with one star and unhappy face
What Is Bad Customer Service and How Do You Spot It?
exhibit show
What Not to Miss at Call & Contact Centre Expo 2022
Textured arrows pointing up
6 Human-Centric Ways to Improve Call Centre Agent Productivity
Call Centre Operator wearing headset
What Is Contact Centre Management?
question exclamation
Evaluation Spreadsheets vs. Scorecards. Which One to Choose?
Person holding phone with unhappy review and score
What Is Your DSAT Score and How to Improve It
The optimal number of employees concept.
The Magic Number, Getting Call Centre Staffing Right
Assessment concept with clipboard, pen, target and graphs
How to Create Great Call Centre Assessments
Training concept on laptop screen
The 7 New Call Centre Training Strategies You Need to Know
nline vector survey, internet feedback, digital questionnaire form concept
Getting Results With Call Centre Surveys
Chess business concept, leader & success
Scorebuddy Named a G2 Market Leader
Person holding phone but ignoring call
Tackling Call Avoidance in Call Centres
Sorry on speech bubble
What to Say Instead of Saying Sorry
clocks on sky background
What Does Average Resolution Time (ART) Mean?
Red Old fashion landline home phone with handset off hook
What Is Call Abandonment Rate and Why Does It Matter?
Complaint concept with phone, unhappy face and one star
Why Call Center Consumer Affairs Complaints Present an Opportunity
missing paper person
What Does No Call No Show Mean?
Motivated team with hands in centre
Customer Service Motivation Made Easy: 7 Simple Steps
3D illustration of one star review of bad user experience
Why Your Contact Centre Might Lack Customer Service
Frustrated person looking at phone
How to Reduce Repeat Calls Fast?
A pair of hands writing on empty white sheet of paper
What Is ACW and How to Improve It

Latest Reports

report image for $projectTitle
Survey Report: What Contact Centres Are Doing Right Now (2024 Edition)
report image for $projectTitle
White Paper: Counting the Cost of CX for Financial Services Contact Centers
report image for $projectTitle
White Paper: The Next Generation of Retail CX
report image for $projectTitle
eBook: 9 Practical Ways to Use Generative AI for Contact Centers
 
Previous
Next