Articles - Seb Reeve

Seb Reeve is Contact Center Product Director, Business & Industry Copilots (BIC) at Microsoft – defining and driving growth strategy for Dynamics 365 Contact Center – the Copilot-first platform for delivering transformative customer experiences built on Microsoft’s industry-leading GenAI, low-code, data and cloud platform.

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2025 Predictions with hanging year on celebratory background
25 Contact Centre Predictions for 2025