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Articles - Sensee
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Sensee Recognised at 2021 European Awards
Contact Centre Predictions for 2022
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The Biggest Problems Facing Contact Centres Today
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UK Businesses Have Been Slow to Move Back to the Office
The Future of Customer Communication
Sensée Launches ‘The Sensée Forest’
NI Contact Centres Applauded for Excellence
20 Demand Planning Techniques for Your Call Centre
Sensee Wins Gold at the 2021 UK National Contact Centre Awards
WFH Is No Longer About Kitchen-Table Meetings And Zoom Disasters
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Work and Career Expectations Are Changing Forever
Don’t Penalise Employees Who Still Want Flexibility
Building A Culture Of Communication That Facilitates Better WFH
13 Clever Tactics for Dealing With an Angry Phone Call
Work-Life Balance Requires More Than Just WFH
How Will Companies Manage the Transition From WFH to Hybrid?
20 Best Practices for Messaging Customers
Sensée Creates 500 Work-from-Home Contact Centre Roles
When Is Homeworking Right for You?
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Editor's Pick
Kick-Start Your Next Team Engagement Day – With These Tried and Tested Activities
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Improve Your CX Strategy – With These Clever Ideas From Bupa’s Contact Centre!
Latest Resources
Guide: Applying AI in Customer Service
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Latest Blogs
NLP-Based Vs. LLM-Powered Sentiment Analysis
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