Articles - Shep Hyken

Shep Hyken is a customer service and experience expert, award-winning keynote speaker, researcher, and the Chief Amazement Officer of Shepard Presentations.

He is a New York Times and Wall Street Journal bestselling author and has been inducted into the National Speakers Association Hall of Fame for lifetime achievement in the speaking profession.

Connect with Shep on LinkedIn

Video Image: Creating a Customer Service Mantra
Video: Creating a Customer Service Mantra
Vision, Business Concept
Getting Started With Customer Service Mantras and Vision Statements
Stop sign with blurred coloured background
23 Things Every Contact Centre Manager Needs to STOP Doing
Customer Service Quotes with three quote frames on coloured background
100 Excellent Customer Service Quotes
Exceptional Customer Service Examples
website design
The Top 10 Call Centre Websites
The Top 25 Call Centre Quotes