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Articles - Simon Adnett

Simon Adnett is VP Sales UK&I/MEA at Enghouse Interactive

Connect with Simon on LinkedIn

People on phones using self service

10 Changes Set to Redefine the Future of Self-Service

Two call centre agents and a customer on the phone - call transfer concept

How to Stop Call Transfers Ruining Your CX

Rocket made of blocks - boost concept

Tools and Techniques to Boost Advisor Productivity

Assembled Take Friction from WFM box

Editor's Pick

Thumbnail Quick Wins to Improve Your C-Sat Scores

Quick Wins to Improve Your C-Sat Scores

Thumbnail How to Prepare Agents for Their First Leadership Role

How to Prepare Agents for Their First Leadership Role

Thumbnail Effective Ways to Unlock Agent Productivity

Effective Ways to Unlock Agent Productivity

Thumbnail 10 Strategies to Help Agents Feel Less Lonely

10 Strategies to Help Agents Feel Less Lonely

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