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Articles - Simon Thatcher

Simon Thatcher is Training And Quality Manager at Woven

Connect with Simon on LinkedIn

coaching session

How to Structure a Quality Coaching Session

Train Team Leaders Well

How to Apply Quality Monitoring to Webchat

Recorded Webinar: Best Practices in Performance and Quality Management

Five9 Gartner MQ 2024 Box

Editor's Pick

Thumbnail 10 Christmas Office Games to Motivate Your Team

10 Christmas Office Games to Motivate Your Team

Thumbnail Stop Doing These Stupid Things to Your Customers

Stop Doing These Stupid Things to Your Customers

Thumbnail Attract Gen Z Into Your Contact Centre

Attract Gen Z Into Your Contact Centre

Thumbnail The Best Ways to Deal With Last-Minute Time-Off Requests

The Best Ways to Deal With Last-Minute Time-Off Requests

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