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Articles - Speech Analytics

Discover our range of materials on speech analytics tools for contact centres to improve call quality, agent performance, and customer satisfaction.

Hand holding magnifying glass over speech bubble

Top 10 Use Cases for Speech Analytics

contact centre call recording analytics agent on phone

How Call Analytics Can Improve the Contact Centre

Speech analytics on speech bubble being held

Definition: Speech Analytics

What are the top uses of speech analytics featured image

Video: What Are the Top Uses of Speech Analytics?

bubble checklist

Speech Analytics Checklist

What is Speech Analytics

Video: What is Speech Analytics?

2020 Survey Report: What Contact Centres Are Doing Right Now

Speech Analytics in the Contact Centre: 2020 Survey Results

A photo of someone presenting analytics findings

A Checklist for Implementing… Speech Analytics

A photo of someone using speech recognition on their phone

What Is Speech Recognition Software and How Is It Being Used by Contact Centres?

A table set up of a breakout room at which contact centre

14 Imaginative Ideas From the Which? Contact Centre

16 of the Best Uses for… Voice Analytics Tools

26 Contact Centre Technology Predictions for 2018

6 on green vegetation

6 Ideas for Customer Journey Mapping

10 Contact Centre Technology Predictions for 2017

outline speech bubbles

What’s Next With… Speech Analytics?

speech wave

What to look for when buying… a Speech Analytics Solution

3 quick wins for speech analytics

19 Predictions for the Future of the Contact Centre

What to look for when buying speech analytics

Top Customer Service Strategies – No.5 Listen to Your Customers and Staff

“I know what my problems are…but I don’t know how to solve them”

Speech analytics: Where is the best return on investment?

A new way to avoid compliance fines

What’s holding back speech analytics?

Centrical Level Up Gamification Box

Editor's Pick

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The Best Ways to Track Absence in the Contact Centre

Thumbnail Contact Centre Predictions for 2025

Contact Centre Predictions for 2025

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10 Christmas Office Games to Motivate Your Team

Thumbnail Stop Doing These Stupid Things to Your Customers

Stop Doing These Stupid Things to Your Customers

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Hot Topics : CX - CCaaS - AI - Analytics - WFM

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