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Articles - Sprinklr

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What Not to Miss at Call & Contact Centre Expo 2024

Adjusting a customer satisfaction score

7 Effective Ways to Elevate Online Customer Service

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Active Listening in Customer Service: 6 Ways to Implement It

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Movers and Shakers November 2024

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Sprinklr Shines in ISG Software Rankings

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Top 11 Customer Feedback Tools for Customer Service in 2024

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Wise and Shine: AI’s Bright Future in Customer Experience

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The Impact of Conversational AI in Telecoms: 5 Use Cases

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New Leadership and AI Innovation: Sprinklr’s Strategic Shifts

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Bad Customer Service: 7 Ways to Identify and Fix It

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10 Important Call Centre KPIs to Monitor

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Remote Workforce Management: Tips & Challenges

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What Is a Digital Twin?

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Want Your Frontline Staff to Share More Customer Feedback? Try This!

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Sprinklr Named Leader in Digital Customer Interaction Solutions Report

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Top 13 Customer Service Types: Upsides and Downsides

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FAQ Chatbot Examples: The Way to Effective Customer Service

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After-Sales Service and How You Can Excel at It

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Decoding AHT Dynamics: Navigating the Synchronous vs. Asynchronous Chat

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50 Must-Have Customer Survey Questions

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Sprinklr Named a Leader in the 2024 Gartner Magic Quadrant

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Sprinklr Named Strong Performer in Conversational AI

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Top Contact Centre Trends for 2024

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How to Respond to Customers on Social Media