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Articles - Sprinklr

Discover and explore our Sprinklr content collection, including articles, blogs, news stories, case studies, resources and more.

Balloons and buntin

Movers and Shakers December 2024

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What Not to Miss at Call & Contact Centre Expo 2024

Adjusting a customer satisfaction score

7 Effective Ways to Elevate Online Customer Service

People on calls in a call centre

Active Listening in Customer Service: 6 Ways to Implement It

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Sprinklr Shines in ISG Software Rankings

Customer Feedback concept

Top 11 Customer Feedback Tools for Customer Service in 2024

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Wise and Shine: AI’s Bright Future in Customer Experience

AI with communication platforms concept

The Impact of Conversational AI in Telecoms: 5 Use Cases

Human and Robot working together

New Leadership and AI Innovation: Sprinklr’s Strategic Shifts

unhappy to happy concept

Bad Customer Service: 7 Ways to Identify and Fix It

Measuring KPI concept

10 Important Call Centre KPIs to Monitor

work from home concept

Remote Workforce Management: Tips & Challenges

Person with a digital projection

What Is a Digital Twin?

Charing feedback and ideas concept with three people with speech bubbles over heads

Want Your Frontline Staff to Share More Customer Feedback? Try This!

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Sprinklr Named Leader in Digital Customer Interaction Solutions Report

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Top 13 Customer Service Types: Upsides and Downsides

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FAQ Chatbot Examples: The Way to Effective Customer Service

After sales service concept, Wooden block on desk with after sales service icons

After-Sales Service and How You Can Excel at It

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Decoding AHT Dynamics: Navigating the Synchronous vs. Asynchronous Chat

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50 Must-Have Customer Survey Questions

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Sprinklr Named a Leader in the 2024 Gartner Magic Quadrant

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Sprinklr Named Strong Performer in Conversational AI

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Top Contact Centre Trends for 2024

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How to Respond to Customers on Social Media

Sabio Revolutionising the Customer Experience eBook box

Editor's Pick

Thumbnail The Best Ways to Track Absence in the Contact Centre

The Best Ways to Track Absence in the Contact Centre

Thumbnail Contact Centre Predictions for 2025

Contact Centre Predictions for 2025

Thumbnail 10 Christmas Office Games to Motivate Your Team

10 Christmas Office Games to Motivate Your Team

Thumbnail Stop Doing These Stupid Things to Your Customers

Stop Doing These Stupid Things to Your Customers

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Hot Topics : CX - CCaaS - AI - Analytics - WFM

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