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Articles - Statistics
RECENT
POPULAR
What I’ve Learned From Working in a Contact Centre – Stats Don’t Motivate Everyone
What I’ve Learned From Running a Contact Centre – Know Your Stats
Have Service-Level Stats Outlived their Sell-by Date?
Do You Include All Abandoned Calls Within Your Statistics?
Editor's Pick
The Best Ways to Deal With Last-Minute Time-Off Requests
What It Takes to Get Training Right in the Contact Centre
The 5-Star Customer Service Skills Your Team Really Need
Train New Agents in Just 30 Days
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eBook: Why Spreadsheets Are Hurting Your Call Center QA
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7 Effective Ways to Elevate Online Customer Service
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15 Examples of Probing Questions for Customer Service
How to Calculate the Number of Agents Required in a Contact Centre
How to Calculate Contact Centre Service Level
20 Sneaky Tricks That Call Centre Agents Use to Avoid Calls
Popular Pages
The Top 25 Positive Words and Phrases for Customer Service
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Contact Centre Dashboard Excel Template – FREE Download
The Phonetic Alphabet and How it Improves Customer Service
