Articles - Stephanie Lennox

Stephanie Lennox is a 2x internationally bestselling author, speaker, and business strategist. Currently, she brings her vast wealth of expertise to Contact Centre Helper, leveraging her skills in communication and audience engagement to create impactful, customer-centric content.

Her work here is an extension of her passion for technology, business communication, and humanising the customer experience – all while contributing to her overarching mission of helping creatives and business owners thrive in online spaces.

Connect with Stephanie on LinkedIn

Gamification concept with pixel art happy character on top of mountain with raised flag
Play to Win! 10 Steps to Gamify Your Contact Centre
Hands cradling tiny office workers. Symbolizing employee care, workplace wellbeing, professional growth support, and perks and benefits for staff.
5 Amazing On-Site Perks Your Agents Will Love
Writing positive scripting concept with a notepad and words
Positive Scripting Examples for Better Customer Conversations
A book stack with ladder on sky with clouds - development of skills concept
Top Reads to Boost Your Contact Centre Leadership Skills
Group of people in a meeting with notes
10 Inspiring Spots to Host Your Next Team Meeting
A group of charity volunteers smiling
Easy Ways to Make Your Contact Centre More Charitable
ANNUAL LEAVE UNLIMITED? on pink paper with office tools on white background
Should Agents Get Unlimited Paid Annual Leave?
WhatsApp being more popular image with chat mick up
Why WhatsApp Is Growing in Popularity for Contact Centres
Unlock future concept with keyhole in digital lock background
Elevate AI: Unlocking the Future of Customer Experience 2024 (Event Highlights)
Transform Customer Experience Concept
How Maintel’s Rebrand Is Transforming Customer Experience
Attract Gen Z Into Your Contact Centre
Business Event stadium
The Evaluagent Contact Center Performance Summit 2024: Our Highlights