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Articles - Stephen Pace

Stephen Pace, “The Contact Centre Motivator” and CEO at SJS Solutions

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Positive and negative experience concept

Hang On a Minute… Is AI Worsening EX?

A person holding a sword and shield - fighting stress concept

Arm Your Agents in the Battle Against Stress

Person sneezing on red background

Get Sickness Under Control – 21 Management Tips

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Editor's Pick

Thumbnail The Best Ways to Track Absence in the Contact Centre

The Best Ways to Track Absence in the Contact Centre

Thumbnail Contact Centre Predictions for 2025

Contact Centre Predictions for 2025

Thumbnail 10 Christmas Office Games to Motivate Your Team

10 Christmas Office Games to Motivate Your Team

Thumbnail Stop Doing These Stupid Things to Your Customers

Stop Doing These Stupid Things to Your Customers

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