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Articles - Stephen Pace

Stephen Pace, “The Contact Centre Motivator” and CEO at SJS Solutions

Connect with Stephen on LinkedIn

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Get Sickness Under Control – 21 Management Tips

8x8 Customer Loyalty eBook

Editor's Pick

Thumbnail Open Questions to Use in Customer Service

Open Questions to Use in Customer Service

Thumbnail Is ChatGPT Really Suitable for Contact Centres Right Now?

Is ChatGPT Really Suitable for Contact Centres Right Now?

Thumbnail Out of Hours Service – Who’s Doing It Best?

Out of Hours Service – Who’s Doing It Best?

Thumbnail Alternatives to Saying “Don’t Worry” to Customers

Alternatives to Saying “Don’t Worry” to Customers

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Latest Resources

CX Maturity Assessment

CX Maturity Assessment

Report: The Evolution of Customer Experience in a
Mobile-First Era

Report: The Evolution of Customer Experience in a Mobile-First Era

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Upcoming Events

thumbnail advert promoting event Team Performance Central and AI Assistant for Frontline Managers – Webinar

Team Performance Central and AI Assistant for Frontline Managers – Webinar

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Enterprise Connect AI

HP Poly Beat the Noise Aug 2024 Box

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The Art of Balancing Data-Driven Decisions with Intuition in WFM

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Vacation Planning: How to Unlock Efficiency and Maintain Fairness for Agents

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Featured Articles

Thumbnail 100 Complimentary Words and Phrases to Use in Customer Service

100 Complimentary Words and Phrases to Use in Customer Service

Thumbnail UK Phonetic Alphabet – Free Download

UK Phonetic Alphabet – Free Download

Thumbnail What is Average Speed of Answer?

What is Average Speed of Answer?

Thumbnail What is the Minimum Number of Staff Required for a 24/7 Call Centre?

What is the Minimum Number of Staff Required for a 24/7 Call Centre?

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Popular Pages

Thumbnail The Top 25 Positive Words and Phrases for Customer Service

The Top 25 Positive Words and Phrases for Customer Service

Thumbnail The Top 50 Words to Describe Yourself on Your CV in 2024

The Top 50 Words to Describe Yourself on Your CV in 2024

Thumbnail Contact Centre Dashboard Excel Template – FREE Download

Contact Centre Dashboard Excel Template – FREE Download

Thumbnail The Phonetic Alphabet and How it Improves Customer Service

The Phonetic Alphabet and How it Improves Customer Service

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