Articles - Steve Morrell
Steve Morrell is the Managing Director of ContactBabel, which was founded in 2001 to provide high-quality primary research and analysis to the UK & US contact centre industries.
He has written hundreds of research reports and his opinion on contact centres has been featured on the BBC, ITV, Sky, the Guardian, Forbes.com and the Financial Times. He has also advised the UK government on the effect of offshoring on the UK economy.
