Translate
Menu
Home
Articles +
Articles
Hints and Tips
Customer Experience
Service Strategy
Management
Skills
WFM
Quality
Technology +
Technology
Tech
WFM
AI
Analytics
CCaaS
Knowledge Management
Voice of Customer
Webinars +
Webinars
Webinars
Recorded Webinars
Insights +
Insights
Blogs
Latest News
Events
Case Studies
Videos
LinkedIn Community
Resources +
Resources
Reports
Research
Erlang Calculator
Directory
Recorded Webinars
Newsletter
Tools +
Tools
Erlang Calculator
Forecasting
Excel Calculator
Cheat Sheets
Call Monitoring Form
Jargon
Events +
Events
Events
Webinars
Recorded Webinars
Videos
Advertise +
Advertise
Advertise
Media Pack
About Us
Articles - Stuart Clarke
Stuart Clarke, UK Sales Lead, Storman Software Pty Ltd
Connect with Stuart on LinekdIn
RECENT
POPULAR
Seven Ways to Improve First Call Resolution
Consumer Perception and the State of Service Trends
How to Improve Contact Centre Response Time
Contact Centre Performance Challenges and How to Fix Them
The Top Scheduling Challenges and How to Fix Them
Ways to Make Working in a Contact Centre Fun
The Best De-Escalation Techniques
Technology to Make Managing a Contact Centre Easier
Editor's Pick
Are You Falling Into These Customer Service Traps?
21 Signs You Need to Better Support Your Contact Centre Teams
The Best Ways to Track Absence in the Contact Centre
Contact Centre Predictions for 2025
Latest Resources
White Paper: How to Build a Conversation Intelligence Centre of Excellence
Webinar Replay: Reimagining CX in 2025 and Beyond
Upcoming Events
Scaling Quality in 2025: Insights From Assembled’s Benchmark Report – Webinar
Maximizing ROI from Your Quality Assurance Investment – Webinar
Latest Blogs
What Is Intelligent Call Routing and How Does It Work?
10 Benefits of Low-Code Application Development in Contact Centres
Featured Articles
15 Examples of Probing Questions for Customer Service
How to Calculate the Number of Agents Required in a Contact Centre
How to Calculate Contact Centre Service Level
20 Sneaky Tricks That Call Centre Agents Use to Avoid Calls
Popular Pages
The Top 25 Positive Words and Phrases for Customer Service
The Top 50 Words to Describe Yourself on Your CV in 2024
Contact Centre Dashboard Excel Template – FREE Download
The Phonetic Alphabet and How it Improves Customer Service