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Articles - Stuart Clarke

Stuart Clarke, UK Sales Lead, Storman Software Pty Ltd

Connect with Stuart on LinekdIn

A hand holding a phone as person wants quick resolution

Seven Ways to Improve First Call Resolution

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Consumer Perception and the State of Service Trends

Red clock with speedy blurred effect. Concept of fast time passing.

How to Improve Contact Centre Response Time

Illustration of people moving a mountains - concept of overcoming a challenge

Contact Centre Performance Challenges and How to Fix Them

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The Top Scheduling Challenges and How to Fix Them

A pineapple with sunglasses and headphones - fun concept

Ways to Make Working in a Contact Centre Fun

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The Best De-Escalation Techniques

A lightbulb on coloured background with code - technology and innovation concept

Technology to Make Managing a Contact Centre Easier

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Editor's Pick

Thumbnail The Best Ways to Track Absence in the Contact Centre

The Best Ways to Track Absence in the Contact Centre

Thumbnail Contact Centre Predictions for 2025

Contact Centre Predictions for 2025

Thumbnail 10 Christmas Office Games to Motivate Your Team

10 Christmas Office Games to Motivate Your Team

Thumbnail Stop Doing These Stupid Things to Your Customers

Stop Doing These Stupid Things to Your Customers

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Hot Topics : CX - CCaaS - AI - Analytics - WFM

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