Articles - Talkdesk

Discover and explore our Talkdesk content collection, including articles, blogs, news stories, case studies, resources and more.

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Customer satisfaction survey and questionnaire concept.
5 Customer Satisfaction Survey Templates
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Talkdesk Earns TrustRadius 2023 Best of Awards
Illustration concept of call center with operator in headset and icons around them
14 Contact Centre Tools to Improve CX
Customer service agent on headset
Virtual Contact Centres: Benefits and Best Practices
Financial and improvement concept
Research Reveals AI Fuels CX Success for Financial Services
Person in laptop with channel and contact icons
Differences Between Multichannel vs Omnichannel Customer Support
Analytics illustration with people analysing charts
Sentiment Analysis and How it Improves CX
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Talkdesk Launches New Generative AI Features
People holding paper speech bubble - greeting and conversation concept
Phone Greetings for Your Call Centre
Design concept with monitor and art supplies
How to Design Effective CSAT Surveys
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Talkdesk to Showcase Efficiency With Generative AI at Gartner Symposium
Healthcare concept with icons and laptop
9 Considerations for Outsourcing Your Healthcare Call Centre
Person using voice on a phone
What is Voice Biometrics, and Why Does Your Contact Centre Need It?
Digital outline of a hand making a five star review
The Contact Centre Guide to Improving Digital Customer Service
Illustration of hands holding phone with faces on them - positive, neutral, negative
An Introduction to… Post-Call Surveys
Talkdesk Recognized as a Microsoft Digital Native 2023 Partner of the Year
Magnifying glass focuses on five-star and quality icon - cx trends investigation concept
What’s Driving CX Trends in 2023?
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Talkdesk Ranked #1 Overall for Global Contact Center Grid
Person using mobile smart phone via mobile app. IOT, internet of things conceptual sign, modern tech icons, social media, digital marketing, internet global network technology on virtual screen
What You Need to Know About Omnichannel
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Top CCaaS Vendors for 2024
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Unlocking Customer Insights with Speech Analytics
ventana buying guide for contact centres in 2023
Ventana 2023 Buyers Guide for Contact Centre Suites Released
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The Top Workforce Management WFM Solutions for 2023
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How to Reduce AHT in Contact Centres

Latest Reports

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Webinar Replay: The Future of Contact Centres in 2025
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White Paper: The Future of Customer Service in Insurance
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Report: The Future of Retail Customer Service
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Report: UK Contact Center Verticals - Insurance
 
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