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Articles - Tim Milburn

Tim Milburn is a Planning Manager, and Gold Winner of Resource Planning Manager of the Year at the UK National Contact Centre Awards 2023

Connect with Tim on LinkedIn

A hand with a cup of drink emerging from an alarm clock - break time concept

Is It Best to Schedule or Free-Style Agent Breaks?

Phones on sky background - high call volume concept

Call Volumes Up? Here’s What You Can Do About It

Planner looking at diary with calendar on screen

7 Top Tips From an Award-Winning Resource Planning Manager

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Editor's Pick

Thumbnail The Best Ways to Deal With Last-Minute Time-Off Requests

The Best Ways to Deal With Last-Minute Time-Off Requests

Thumbnail What It Takes to Get Training Right in the Contact Centre

What It Takes to Get Training Right in the Contact Centre

Thumbnail The 5-Star Customer Service Skills Your Team Really Need

The 5-Star Customer Service Skills Your Team Really Need

Thumbnail Train New Agents in Just 30 Days

Train New Agents in Just 30 Days

Call Centre Helper is an Award Winning Magazine for Contact Centers, Customer Service, BPO and CX.
Hot Topics : CX - CCaaS - AI - Analytics - WFM

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