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Articles - Top Story

Discover our selection of top stories that have been published on Call Centre Helper.

Proc and cons concept - agent self-evaluation video cover

Video: Agent Self-Evaluation – The Pros and Cons

A digital compass - journey concept

All Aboard! Get Your AI Journey Off to the Best Start

Calendar showing a month on blue background

Train New Agents in Just 30 Days

The Secrets to Writing Better Customer Emails video cover

Video: The Secrets to Writing Better Customer Emails

IVR Interactive voice response communication concept

Mastering IVR – What to Do and Avoid

Cross-Selling concept. Text on white paper on black background. and multi-coloured buttons and crumpled paper

Kick-Start Cross-Selling in Your Contact Centre

Seven chat bubbles with person pointing at one behind - live chat training concept

Live Chat Quality – 7 Training Exercises to Improve It

Person stood in front of doors - choice concept

What Tech Should You Buy Next? Here’s How to Choose

Person balancing in centre of scales with happy and sad faces on either end

18 Bad Habits That Kill CX

A person holding a sword and shield - fighting stress concept

Arm Your Agents in the Battle Against Stress

Next-Gen WFM: What Is Coming Down the Line?

Contact us channel concept with person holding mobile phone with contact icons

The Evolution of the Contact Centre

QA Sample Size Video Cover

Video: What’s the Best Sample Size for Quality Scoring?

Abstract illustration of two robots in futuristic setting - ai concept

The AI Revolution – How Contact Centres Are Adapting

Person sneezing on red background

Get Sickness Under Control – 21 Management Tips

Magnifying glass is looking at target

Build a Customer Support Strategy That Shines

CCaaS Pulse check

CCaaS Pulse Check – What’s Now Possible?

Person looking out over question marks

Open Questions to Use in Customer Service

AHT and Call Distribution video cover

What’s Really Skewing Your Forecasting

Urgent contact concept with red speech bubble with stopwatch and booster

How to Prioritize Urgent Queries

Panel of judges holding signs with highest score

Beat Your Best Quality Scores – 15 Quick Wins

Future contact centre concept with VR headset and technology

Create the Perfect Contact Centre by 2030

Hand holding phone with ChatGPT words around it

Is ChatGPT Really Suitable for Contact Centres Right Now?

Capture customer needs concept with speech bubbles and stationary

Capture Customer Needs – Just Like This!

CallMiner Conversational Intelligence Empower Enterprise Box

Editor's Pick

Thumbnail The Best Ways to Track Absence in the Contact Centre

The Best Ways to Track Absence in the Contact Centre

Thumbnail Contact Centre Predictions for 2025

Contact Centre Predictions for 2025

Thumbnail 10 Christmas Office Games to Motivate Your Team

10 Christmas Office Games to Motivate Your Team

Thumbnail Stop Doing These Stupid Things to Your Customers

Stop Doing These Stupid Things to Your Customers

Call Centre Helper is an Award Winning Magazine for Contact Centers, Customer Service, BPO and CX.
Hot Topics : CX - CCaaS - AI - Analytics - WFM

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