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Articles - VCC Live

Discover and explore our VCC Live content collection, including articles, blogs, news stories, case studies, resources and more.

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5 Contact Centre Metrics for Successful Outbound Sales

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Routing Calls in the Contact Centre

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The Benefits and Challenges of Hybrid Working

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Contact Centre KPIs: What Are the Industry Standards?

IUBH University Moves to the Cloud

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The Golden Rules of the Perfect Customer Service Greeting

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VCC Live Receives PCI DSS Certification

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10 Call Centre Metrics to Track Your Performance Success

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Series of Video Courses Launched to Help Customer Experience Leaders

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VCC Live Launch Their New Contact Centre Academy

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VCC Live Shortlisted for Best Predictive Dialler Award

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5 Customer Service Trends to Follow in 2021

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The Best Call Centre Reporting Practices

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Two-Way Social Media Conversations in Contact Centres

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VCC Live Moves Its Headquarters to Accommodate Its Growing Workforce

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The Future of Contact Centres After COVID-19

VCC Live 7.0 Released With a Brand New, Modern Interface

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How to Handle New and Existing Customers

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3 Coaching Methods for Excellent Customer Support

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Power Your Contact Centre With Speech Recognition

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How to Build a Successful Business Partnership

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System Integrations for Smooth Operations

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VCC Live Earns New G2 Crowd Badges

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6 Signs That It’s Time to Update Your Contact Centre Software

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Editor's Pick

Thumbnail The Best Ways to Track Absence in the Contact Centre

The Best Ways to Track Absence in the Contact Centre

Thumbnail Contact Centre Predictions for 2025

Contact Centre Predictions for 2025

Thumbnail 10 Christmas Office Games to Motivate Your Team

10 Christmas Office Games to Motivate Your Team

Thumbnail Stop Doing These Stupid Things to Your Customers

Stop Doing These Stupid Things to Your Customers

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Hot Topics : CX - CCaaS - AI - Analytics - WFM

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