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Articles - Victoria Piazza

Victoria Piazza, Marketing Manager, MiaRec

Connect with Victoria on LinkedIn

Hand holding phone with ChatGPT words around it

Is ChatGPT Really Suitable for Contact Centres Right Now?

A hand holds an alarm clock with calendar

Is Your Scheduling in Need of an Overhaul? Try These 8 Top Tips

Two office workers with schedule and clock

10 Ways to Kick-Start Your Adherence Improvement Strategy

Scorebuddy QA Platform on G2 box

Editor's Pick

Thumbnail The Best Ways to Track Absence in the Contact Centre

The Best Ways to Track Absence in the Contact Centre

Thumbnail Contact Centre Predictions for 2025

Contact Centre Predictions for 2025

Thumbnail 10 Christmas Office Games to Motivate Your Team

10 Christmas Office Games to Motivate Your Team

Thumbnail Stop Doing These Stupid Things to Your Customers

Stop Doing These Stupid Things to Your Customers

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