Articles - Videos

A range of articles on various topics which include videos

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Emotional Motivators Target the Feelings that drive customer behaviours
Video: How to Target the Feelings That Drive Customer Behaviours
Customer Personas written in front of lots of headshots
Video: Using Personas in Customer Journey Mapping
What is a Customer Experience (CX) Chain
Video: What Is a Customer Experience Chain?
Design for Sentiment
Video: How to Design for Sentiment
Who Should Record IVR Messages
Video: Who Should Record IVR Messages?
What is a CX Code
Video: What Is a Customer Experience Code?
Typical IVR Solutions
Video: Typical IVR Solutions
What is Sentiment Analysis
Video: What Is Sentiment Analysis?
The Erlang C Formula
Video: The Erlang C Formula
How Does an IVR Work featured image
Video: How Does an IVR Work?
Chatbot Algorithms Featured Image
Video: What Algorithms Do Chatbots Use?
What is the Difference Between WFM and WFO?
Video: What Is the Difference Between WFM and WFO?
What is an IVR featured image with blue phone buttons
Video: What Is an IVR?
Video: What Is Customer Analytics?
At what point should you move from spreadsheets to WFM
Video: At What Point Should You Move From Spreadsheets to WFM?
How Do Chatbots Work
Video: How Do Chatbots Work?
What is Speech Analytics
Video: What is Speech Analytics?
What is WFM cover image
Video: What Is WFM?
beware of Watermelon Metrics
Video: Beware of Watermelon Metrics
What is the Difference Between a Bot and a Chatbot?
Video: What Is the Difference Between a Bot and a ChatBot?
Maximum Occupancy the Most Common Resource Planning Mistake
Video: Maximum Occupancy – The Most Common Resource Planning Mistake
Technology Explained What is a Chatbot
Video: What Is a Chatbot?
10 Experts Share Their Favourite Advice on... Call Centre Coaching
Video: Call Centre Coaching – 10 Experts Share Their Favourite Advice
Group of people
How to Reduce Your Absence and Attrition Rates by 5% in 12 Months
 
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