Articles - Videos

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A range of articles on various topics which include videos

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5 Types of SMS Conversations for Business
Defining the Tactical Call Centre Quality Assurance Framework
Road sign indicating Hints and Tips
Call Centre Hints and Tips
Shrinkage Russian dolls decreasing in size
Workforce Management (WFM) and Shrinkage
Metrics displayed on monitor illustration
How British Gas Are Using Metrics in Their Contact Centre
Is there a place for video in the contact centre?
 
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