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Articles - Viki Patten

Victoria Patten, Senior Marketing Executive at Evaluagent

Connect with Viki on LinkedIn

Hand Holding Magnifying Glass Over Quality Assurance Certificate

How to Choose a Contact Centre QA Platform

Quality Assurance Software

How to Find the Best Contact Centre QA Software

Contact Centre agents

The Future of Customer Service: Top Contact Centre Automation Trends

Quality Management Concept

Benefits and Key Features to Look for in Contact Centre QA Software

Isometric flat vector concept of QA

How QA Software Can Help Solve Your Contact Centre’s Key Challenges

3D Data analytics on different devices phone or laptop

5 Considerations When Choosing a Tech Stack for Your Contact Centre

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AI in the Contact Centre: 4 Things You Need Before You Launch

Jabra Evolve Cash Back Box

Editor's Pick

Thumbnail Live Chat Quality – 7 Training Exercises to Improve It

Live Chat Quality – 7 Training Exercises to Improve It

Thumbnail 18 Bad Habits That Kill CX

18 Bad Habits That Kill CX

Thumbnail The Evolution of the Contact Centre

The Evolution of the Contact Centre

Thumbnail Get Sickness Under Control – 21 Management Tips

Get Sickness Under Control – 21 Management Tips

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