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Articles - Voice Recognition

Discover our range of materials on voice recognition technology in contact centres, to enhance security and automate customer interactions.

ASR automated speech recognition Written on Green Key of Metallic Keyboard.

What Is Automated Speech Recognition?

A picture of a voice wave

Voice Identification in the Contact Centre (and Beyond!)

A photo of someone using speech recognition on their phone

What Is Speech Recognition Software and How Is It Being Used by Contact Centres?

An Introduction to… Voice Biometrics

Technology Toolkit – Voice Biometrics

The Top Five Uses of Speech Recognition Technology

Voice recognition: what biometrics can do for your call centre

Centrical Level Up Gamification Box

Editor's Pick

Thumbnail The Best Ways to Track Absence in the Contact Centre

The Best Ways to Track Absence in the Contact Centre

Thumbnail Contact Centre Predictions for 2025

Contact Centre Predictions for 2025

Thumbnail 10 Christmas Office Games to Motivate Your Team

10 Christmas Office Games to Motivate Your Team

Thumbnail Stop Doing These Stupid Things to Your Customers

Stop Doing These Stupid Things to Your Customers

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Hot Topics : CX - CCaaS - AI - Analytics - WFM

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