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Articles - Well Being

Articles and ideas for keeping your agents happy and healthy at work.

Bucket with cleaning items on blurry spring background with sun beams and soapbubbles

Top Tips to Spring-Clean Your Team’s Wellbeing

Cat looking at mirror and sees itself as a lion. Self-esteem and development concept

Is It Time You Introduced a Self-Development Programme?

Think positive message on piece of paper

How to Help Your Agents Be More Positive

Whole and burnt matches on red background

Video: What Is Call Centre Agent Burnout and What Are the Signs?

Dice showing number six with neon colours

6 Contact Centre Initiatives You Can’t Ignore

Blue monday concept - blue cup with scarf

12 Ways to Recognize Blue Monday in Your Contact Centre

Word Menopause, pause sign on a white alarm clock on pink background

Don’t Let the Menopause Compromise Staff Retention in Your Contact Centre

A photo of a stress-free employee relaxing

Employee Well-Being: How to Reduce Contact Centre Stress

The Sunday Scaries are the heavy sense of anxiety and dread that sets in on Sunday afternoon as you look toward the workweek ahead

5 Ways to Tackle the Sunday Scaries in Your Contact Centre

Coach helping little people go through the difficult part

How Coaching Can Help in Overcoming Stress

Silhouette of depressed and anxiety person head.

Call Centre Burnout, Depression Symptoms and How to Overcome

A Guide to Improving Mental Health In the Contact Centre

Strategy concept for employee engagement with chess piece

How to Overhaul Your Employee Engagement (EX) Strategy

A picture of a person in white clothes meditating and looking peaceful

How Advisors Can Destress After an Angry Customer

7 Techniques to Handle Stress in the Contact Centre

A photo of the action plan concept

An Action Plan for Dealing With Absenteeism

Helen Ginman Podcast

Podcast: Employee Wellbeing: Take Care of Your Team!

A picture of someone that is too tired to work

Dealing With COVID-Fatigue in the Contact Centre

5 Reasons for Contact Centre Employee Burnout

Six Tips to Tackle Stress and Boost Staff Well-Being

6 Alternative Ways for Agents to Travel to Work

people running

6 Ways to Plan Exercise into Your Agents’ Day

How to Tackle Call Centre Health Issues

Is Tinnitus Interfering With the Work of Your Staff?

EvaluAgent AI Onboarding Made Easy box

Editor's Pick

Thumbnail The Best Ways to Deal With Last-Minute Time-Off Requests

The Best Ways to Deal With Last-Minute Time-Off Requests

Thumbnail What It Takes to Get Training Right in the Contact Centre

What It Takes to Get Training Right in the Contact Centre

Thumbnail The 5-Star Customer Service Skills Your Team Really Need

The 5-Star Customer Service Skills Your Team Really Need

Thumbnail Train New Agents in Just 30 Days

Train New Agents in Just 30 Days

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Hot Topics : CX - CCaaS - AI - Analytics - WFM

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