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Articles - What I’ve Learned

Discover the range of articles in our What I’ve Learned series to discover insights from contact centre managers as they share the lessons they have learned in contact centre operations, and offer practical insights and tips.

What I've Learned from Running a Contact Centre - building a stronger team culture Alex McConville

How to Build a Stronger Team Culture – Using These Proven Techniques

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Successful Customer Retention Strategies From Specsavers

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What I’ve Learned – Driving Career Progression

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What I’ve Learned From Running a Contact Centre – Making Homeworking a Success

What I've Learned Harshal Thorat cover

What I’ve Learned About Running a Call Centre – 5 Critical Factors

What I've Learned Simon Ryan sponge

What I’ve Learned From Running a Contact Centre – Be a Knowledge Sponge

What I've Learned Featured Image Grass Roots Progression

What I’ve Learned From Running a Contact Centre – Grass-Root Progression

Jonathan oConnor - What I've Learned cover image

What I’ve Learned From Running a Contact Centre – Always Start With a “Yes”

James Lawther What I've Learned Featured Image

What I’ve Learned From Working in a Contact Centre – Saving Money

What I've Learned - Chris Merricks

What I’ve Learned From Working in a Contact Centre – Stats Don’t Motivate Everyone

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What I’ve Learned From Running a Contact Centre – Everyone in Your Team Is an Individual

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What I’ve Learned From Running a Contact Centre – Think of an Agent as a Teacher

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What I’ve Learned From Running a Contact Centre – Know Your Stats