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Articles - Whitney Rose

Whitney Rose, Content Marketing Lead at Assembled

Connect with Whitney on LinkedIn

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A Step-by-Step Guide to Growing Your WFM Team

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Boost Your BPO Results With the Champion-Challenger Approach

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How to Get Buy-in for Customer Service Outsourcing

Choosing a strategy concept

How to Navigate RFPs for Workforce Management Software

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A Brief History of AI in Customer Support

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Editor's Pick

Thumbnail The Best Ways to Deal With Last-Minute Time-Off Requests

The Best Ways to Deal With Last-Minute Time-Off Requests

Thumbnail What It Takes to Get Training Right in the Contact Centre

What It Takes to Get Training Right in the Contact Centre

Thumbnail The 5-Star Customer Service Skills Your Team Really Need

The 5-Star Customer Service Skills Your Team Really Need

Thumbnail Train New Agents in Just 30 Days

Train New Agents in Just 30 Days

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Hot Topics : CX - CCaaS - AI - Analytics - WFM

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