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Articles - Whitney Rose

Whitney Rose, Content Marketing Lead at Assembled

Connect with Whitney on LinkedIn

Group of people growing a plant in their hands

A Step-by-Step Guide to Growing Your WFM Team

Call Centre Agent with a graph over the top

Boost Your BPO Results With the Champion-Challenger Approach

Blocks that have the letters 'BPO' on

How to Get Buy-in for Customer Service Outsourcing

Choosing a strategy concept

How to Navigate RFPs for Workforce Management Software

Artificial intelligence concept with person using ai customer service

A Brief History of AI in Customer Support

Genesys 5 Trendsetters in CX box

Editor's Pick

Thumbnail The Best Ways to Track Absence in the Contact Centre

The Best Ways to Track Absence in the Contact Centre

Thumbnail Contact Centre Predictions for 2025

Contact Centre Predictions for 2025

Thumbnail 10 Christmas Office Games to Motivate Your Team

10 Christmas Office Games to Motivate Your Team

Thumbnail Stop Doing These Stupid Things to Your Customers

Stop Doing These Stupid Things to Your Customers

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Hot Topics : CX - CCaaS - AI - Analytics - WFM

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