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Articles - Yasir Bugrara

Yasir Bugrara, Global Director, AI for Contact Centres Platforms, Medallia

Connect with Yasir on LinkedIn

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Using Speech Analytics to Improve the Customer Experience

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A Checklist for Implementing… Performance Management Tools

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Unlocking the Value of Contact Centre Data

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28 Brilliant Hacks to Improve Contact Centre Efficiency

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A Checklist for Implementing… Speech Analytics

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16 Contact Centre Technology Innovations That You Can’t Ignore

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30 Contact Centre Predictions for 2021

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How Are Customer Expectations Changing and What Does That Mean for Us?

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What to Look for When Buying a Cloud Communications System

CallMiner Conversational Intelligence Empower Enterprise Box

Editor's Pick

Thumbnail The Best Ways to Deal With Last-Minute Time-Off Requests

The Best Ways to Deal With Last-Minute Time-Off Requests

Thumbnail What It Takes to Get Training Right in the Contact Centre

What It Takes to Get Training Right in the Contact Centre

Thumbnail The 5-Star Customer Service Skills Your Team Really Need

The 5-Star Customer Service Skills Your Team Really Need

Thumbnail Train New Agents in Just 30 Days

Train New Agents in Just 30 Days

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Hot Topics : CX - CCaaS - AI - Analytics - WFM

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