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Articles - Yasir Bugrara

Yasir Bugrara, Global Director, AI for Contact Centres Platforms, Medallia

Connect with Yasir on LinkedIn

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Using Speech Analytics to Improve the Customer Experience

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A Checklist for Implementing… Performance Management Tools

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Unlocking the Value of Contact Centre Data

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28 Brilliant Hacks to Improve Contact Centre Efficiency

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A Checklist for Implementing… Speech Analytics

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16 Contact Centre Technology Innovations That You Can’t Ignore

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30 Contact Centre Predictions for 2021

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How Are Customer Expectations Changing and What Does That Mean for Us?

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What to Look for When Buying a Cloud Communications System

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Editor's Pick

Thumbnail Live Chat Quality – 7 Training Exercises to Improve It

Live Chat Quality – 7 Training Exercises to Improve It

Thumbnail 18 Bad Habits That Kill CX

18 Bad Habits That Kill CX

Thumbnail The Evolution of the Contact Centre

The Evolution of the Contact Centre

Thumbnail Get Sickness Under Control – 21 Management Tips

Get Sickness Under Control – 21 Management Tips

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