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Articles - Zendesk

Discover and explore our Zendesk content collection, including articles, blogs, news stories, case studies, resources and more.

Garden Power Tools

Case Study: Ratioparts Scales Up Outbound Revenue With babelforce and Zendesk

Real estate agent signing over a house

Case Study: Homeday Transforms CX With babelforce and Zendesk

Hands using laptop with abstract glowing blue rocket space ship on blurry background.

Zendesk Launches Relay for Proactive Customer Messaging

3 people holding cogs into the sun

Zendesk, AWS & Anthropic Combine to Deliver AI-Powered CX

Zendesk Accquires FutureSimple

Zendesk Launches Integration With WhatsApp Business Solution

The Zendesk Suite – What You Need to Know

Case Study: Gaming Company Answers 90% of Chats in 10 Seconds

8 Ways to Improve Chatbots and Boost Customer Satisfaction

What Does Good Customer Service Look Like?

Why Chatbots Won’t Necessarily Replace Humans

19 Things We Learnt at the MOO Contact Centre

Scorebuddy QA Platform on G2 box

Editor's Pick

Thumbnail The Best Ways to Track Absence in the Contact Centre

The Best Ways to Track Absence in the Contact Centre

Thumbnail Contact Centre Predictions for 2025

Contact Centre Predictions for 2025

Thumbnail 10 Christmas Office Games to Motivate Your Team

10 Christmas Office Games to Motivate Your Team

Thumbnail Stop Doing These Stupid Things to Your Customers

Stop Doing These Stupid Things to Your Customers

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Hot Topics : CX - CCaaS - AI - Analytics - WFM

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