Take Part in the 2022 UK Contact Centre Decision-Makers’ Guide Related Articles How to Set up a Call Centre Getting Past Gatekeepers to Actually Speaking With Decision-Makers The Formula to Calculate Forecast Accuracy Call Centre Forecasting Methods: How to Forecast Workload © SurfupVector - Adobe Stock - 433081632 111 Filed under - Contact Centre News, ContactBabel With insights built on hard data, the 19th annual edition of “The UK Contact Centre Decision-Makers’ Guide” is the study of UK customer contact operations. Covering digital service, customer experience, AI, omnichannel, gamification, technology, salaries, attrition and strategy, this 400-page report is a source of information about what is happening in the UK’s customer contact industry. You can receive it for free, along with the detailed “UK Contact Centre HR & Operational Benchmarking” report (which is £350 to non-participants). Findings will be made exclusively available to participants in November 2021. To take part, please visit: www.smartsurvey.co.uk/s/UKDMG2021-22/ If you have any questions, including seeing a copy of the questionnaire before completion, please email smorrell@contactbabel.com Author: Robyn Coppell Published On: 23rd Sep 2021 - Last modified: 28th Sep 2021 Read more about - Contact Centre News, ContactBabel Recommended Articles How to Set up a Call Centre Getting Past Gatekeepers to Actually Speaking With Decision-Makers The Formula to Calculate Forecast Accuracy Call Centre Forecasting Methods: How to Forecast Workload Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to Webinars & Events Weekly Newsletter