Our 2024 Survey – What Contact Centres Are Doing Right Now?

Do you want to help us uncover the latest insights and initiatives in the contact centre?

Then take part in our annual benchmarking survey!

Click here to take part

Our survey looks at a wide range of issues that are impacting the contact centre, its employees and the customer. This is your opportunity to have your voice heard on questions like…

• Which Barriers Are Stopping You From Improving the Advisor Experience?
• How Do You Capture Customer Feedback?
• What Innovation Would You Like to See in Future Headsets?
• What Would You Like to Change Most Within Your Quality Monitoring Programme? 
• How Are You Managing Digital Channels Within Your WFM Solution?

Click here to take part in the survey

By filling in our survey, you will help us to put together our popular annual report, so you can see how you are performing against other contact centres and be in with a chance of winning a Ninja Woodfire Pro XL Electric BBQ Grill and Smoker worth £399.

The survey will run until Friday 26th July 2024, with the results being published in October 2024.

This year’s survey is sponsored by Five9, Jabra, NICE CXone, Sabio, Scorebuddy and Zoom.

Terms and Conditions

To take part in the survey, you should be a contact centre professional, currently working within a contact centre. Anyone found not to be working within the contact centre industry may be removed from the prize draw. (Please use a work email address where possible when completing the survey to help us verify this.)

Once the survey is closed, the winner of the Ninja BBQ Grill and Smoker will be chosen at random. The winner will be notified by email. The prize is non-exchangeable.

To be entered into the prize draw, all contact details must be filled in. Those who don’t may be removed from the prize draw.