Talkdesk Announces Strategic Partnership With Microsoft Related Articles Microsoft Launches Stand Alone CCaaS Solution - Microsoft Dynamics 365 Contact Center Vonage Expands Collaboration with Microsoft Talkdesk's Global Partner Programme Continues to Grow Talkdesk Launch a New Job Platform for Contact Centre Agents © inimalGraphic-Adobe Stock-300702591 107 Filed under - Contact Centre News, Talkdesk Talkdesk announced an expanded partnership with Microsoft to give contact centres more ways to deliver seamless, highly personalized customer experiences and drive greater productivity by streamlining workflows. With the Talkdesk solution now fully embedded within the Microsoft Dynamics experience, agents can seamlessly handle cases from a single screen, leveraging click-to-call, screen pops and other features to quickly and efficiently resolve customer enquiries. Agents can also instantly view contextual data, like interaction history, to better personalize conversations. Additionally, pre-built and customizable automations eliminate the need for manual updates, which impact productivity, can lead to errors and create potential compliance risks. Automatic data syncs between Microsoft Dynamics 365 customer relationship management (CRM) and Talkdesk contact centre data ensures information in both systems is always up to date. “Serving clients seamlessly and efficiently is a top priority for our company,” said Lizbeth Miranda, IT operations administrator, Mines & Associates. “Prior to the Talkdesk integration with Microsoft Dynamics 365, our staff had to navigate across several different applications to add relevant notes to caller records.” “Now, any additions our intake staff make to the call notes are automatically tracked with a timestamp. This keeps all of our staff on the same page and allows us to support clients quickly and effortlessly, which has been particularly helpful since most of our staff have transitioned to remote work.” The deepening of the Microsoft and Talkdesk partnership will also include strategic joint initiatives, while paving the way for future enhancements and additional integrations across other Microsoft products. Further, the Talkdesk solution is now available through the Microsoft AppSource. The Microsoft Dynamics 365 integration is also accessible via the Talkdesk AppConnect Marketplace, which features one-click access to more than 80 offerings including out-of-the-box integrations, applications, services and hardware. “For enterprises to achieve their customer experience ambitions, they must leverage all the available resources and put them to work in smarter ways,” said Charanya Kannan, chief product officer, Talkdesk. “In more closely pairing Talkdesk CX Cloud with Microsoft Dynamics 365, we’re putting deep contextual data at their fingertips, giving them a powerful tool for building comprehensive and remarkably personalized customer journeys.” “We are excited for Talkdesk to bring its customer experience leadership and innovation to the Microsoft partner ecosystem,” said Abel Aguiar, executive director, Partner Channel, Microsoft. “The native integration between Microsoft Dynamics 365 and Talkdesk CX Cloud will significantly streamline operations across the contact centre and ensure better, more personalized customer interactions.” This blog post has been re-published by kind permission of Talkdesk – View the Original Article For more information about Talkdesk - visit the Talkdesk Website About Talkdesk Talkdesk is a global customer experience leader for customer-obsessed companies. Our contact center solution provides a better way for businesses and customers to engage with one another. Find out more about Talkdesk Author: Talkdesk Published On: 26th Apr 2021 - Last modified: 27th Apr 2021 Read more about - Contact Centre News, Talkdesk Recommended Articles Microsoft Launches Stand Alone CCaaS Solution - Microsoft Dynamics 365 Contact Center Vonage Expands Collaboration with Microsoft Talkdesk's Global Partner Programme Continues to Grow Talkdesk Launch a New Job Platform for Contact Centre Agents Related Reports Report: UK Contact Center Verticals - Finance eBook: Generative AI and the Contact Center of the Future Report: Global Contact Center KPI Benchmarking CCW Market Study: State of Generative AI Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to Webinars & Events Weekly Newsletter