AI Access Given to Tens of Thousands of BigCommerce Customers

Talkdesk has announced it has been named a BigCommerce Technology Partner, providing tens of thousands of BigCommerce customers access to the Talkdesk artificial intelligence (AI)-powered, end-to-end customer experience (CX) platform specifically designed to drive brand loyalty and customer lifetime value for retailers.

Talkdesk is a contact centre as a service (CCaaS) provider which aims to help BigCommerce retailers grow sales, customize the shopping experience, connect stores to critical business software, and more.

Talkdesk Retail Experience Cloud is a uniquely designed platform that unifies the customer journey across physical and digital channels to help brands engage customers wherever they are.

Retailers use the platform to automate common retail inquiries with intelligent bots, connect with customers on their preferred channels, empower agents with prescriptive AI guidance to resolve questions faster, and uncover valuable opportunities through AI-generated insights mined from contact centre data.

The pre-built integration with BigCommerce ensures real-time, bidirectional synchronization, enabling agents to access up-to-date customer, product, and order information.

With automated execution of BigCommerce actions and elimination of data re-entry, agents can provide personalized assistance and deliver a unified customer service and sales experience effortlessly.

“Customers expect easy, convenient, friendly, and fast service. Our Talkdesk Retail Experience Cloud is an integrated customer experience platform purpose-built for brands to deliver unified, effortless, and personalized experiences,” said Shannon Flanagan, general manager and vice president, Retail & Consumer Goods, Talkdesk.

“Our new partnership with BigCommerce provides retailers with an out-of-the-box integration to do just that. It equips human and virtual agents with the information to quickly and accurately resolve customer inquiries, such as ‘where is my order’ requests.

The results are improved time-to-value, reduced total cost of ownership, better visibility, profitability, and happy customers and agents.”

BigCommerce Technology Partners are selected for offering best-in-class technologies, value, and superior customer service.

This blog post has been re-published by kind permission of Talkdesk – View the Original Article

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About Talkdesk

Talkdesk is a global customer experience leader for customer-obsessed companies. Our contact center solution provides a better way for businesses and customers to engage with one another.

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Author: Talkdesk